Preview Not Ready is generated for merge documents and tools that have not been submitted or processed correct. You will see a message that says:
You will see this page if the merge document or tool you have requested to preview is not ready yet. This can be due to a few different reasons, such as:
- The document may still be processing. If you see "processing" in front of the field name, wait a 30 to 60 seconds to allow the merge document or tool to fully process.
- The merge document or tool may not have been submitted or processed completely. Try resubmitting the file, to resubmit, select the file to the left and click on "Edit" to view the form. Click Submit in the form to resubmit and reprocess.
- If you try all these steps and the file is still showing "Preview Not Ready", reach out to support for assistance. Email support@clientpoint.net.