The verification PIN is a critical part of ClientPoint's security process, ensuring your account remains protected and accessible only to authorized users. When logging in from a new computer or browser, the system will prompt you for a verification PIN to confirm your identity. This adds an extra layer of security, preventing unauthorized access to sensitive information.
Where to Find Your Verification PIN
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Email Address on File:
- The verification PIN is sent to the email address linked to your ClientPoint account.
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Check the Right Folder:
- If the email doesn’t appear in your inbox:
- Look in your Spam, Junk, or Trash folders.
- Search for “Verification PIN” in your email to locate the message.
- If the email doesn’t appear in your inbox:
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Use the Most Recent PIN:
- Ensure you use the latest PIN received, as older codes from previous verification emails will not work.
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Request a New PIN:
- If you haven’t received the email, click the “Resend Verification PIN” option on the login screen.
Troubleshooting Steps
If you’re unable to find or receive your verification PIN:
- Search Email Rules: Ensure no email filters or rules are moving the email to another folder or location.
- Confirm Email Accuracy: Double-check that your email address associated with the account is correct and accessible.
- Resend the Code: Use the "Resend Verification PIN" feature to generate a new code.
- Contact Support: If all else fails, reach out to support@clientpoint.net for assistance.
Conclusion
The verification PIN process is a simple yet effective way to secure your account and data. By understanding where to find your PIN and the steps to troubleshoot common issues, you can ensure a seamless login experience. If you encounter any persistent problems, ClientPoint’s support team is available to help resolve them promptly.