If you encounter the error message "Files are corrupted. Please replace them before download" when saving your progress in ClientPoint, it indicates that some of the files in your ClientPoint are either incomplete, damaged, or have not been properly processed. This issue typically prevents you from continuing to Preview or Send your ClientPoint.
Possible Causes of the Error:
- Incomplete Processing: Merge documents that have not been fully processed after submission.
- Skipped Files: Files that were submitted incorrectly or skipped during the process.
- Damaged Files: Files that have become corrupted or unreadable.
How to Fix the Corrupted File Error:
Option 1: Resubmit a Corrupted File
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Go to Files:
- Navigate to the Files section in your ClientPoint.
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Select the Corrupted File:
- Find and select the corrupted file from the list shown.
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Click Edit:
- Click the Edit button next to the corrupted file.
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Resubmit the File:
- At the bottom left of the editing screen, click Submit.
- The file will generate and show as "processing".
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Processing Complete:
- Once the file has been processed successfully, you’re done.
Option 2: Resubmit All Merge Documents in Your ClientPoint
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Go to Files:
- Navigate to the Files section in your ClientPoint.
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Launch Merge Tool:
- Under More, click on Merge Tool to launch all the merge documents in your ClientPoint.
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Submit Each Merge Document:
- Click Submit for each merge document to re-process it.
- The files will generate and show as "processing".
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Processing Complete:
- Once all files have been processed successfully, you’re done.
Conclusion:
The error indicating corrupted files in ClientPoint is typically linked to merge documents that haven't been processed, were skipped, or are damaged. By following the steps outlined above, you can resubmit either individual files or all merge documents to resolve the issue and proceed with your ClientPoint.
If you need further assistance, feel free to reach out to support@clientpoint.net.